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Store Policy

Customer Care

At ImageVogue, we’re here to help before, during, and after your purchase.

What we can help with

  • Order status & tracking

  • Digital download issues

  • Returns & refunds (physical products)

  • Custom / personalized product questions

  • Wholesale & bulk enquiries

How to reach us

Response time

  • We aim to reply to all messages within 24 hours (Monday–Friday). Weekend messages are answered on the next business day.

Before you write to us, please include:

  • Your order number

  • Email used at checkout

  • Clear description of the issue (photos help for damaged items)

We’re a New Zealand–based team serving customers worldwide. Thank you for shopping with ImageVogue.

Privacy & Safety

Your privacy matters

When you shop at ImageVogue, we collect information needed to process your order and support you — such as your name, email, shipping address, and payment details.

How we use your information:

  • Process and deliver your orders

  • Send order confirmations and download links

  • Respond to customer support requests

  • Improve our store and product offerings

Payment security:

Payments are processed securely through Wix Payments, PayPal, and approved payment providers. We do not store your full card details on our servers.​

Third-party partners:

To fulfil physical orders, we share necessary details (name, address, product) with trusted partners such as print-on-demand and shipping providers. These partners use your data only to fulfil your order.

Marketing emails:

If you subscribe to our newsletter, you may receive updates about new products and offers. You can unsubscribe at any time via the link in any email.

Cookies:

Our website uses cookies to improve your browsing experience and remember your preferences. You can manage cookies in your browser settings.

Your rights:

You may request access to, correction of, or deletion of your personal data by emailing imageandvogue@gmail.com.

Questions about privacy?

Contact us at imageandvogue@gmail.com.

Wholesale Inquiries

Partner with ImageVogue

We welcome wholesale, bulk, and B2B enquiries for both physical products (apparel, drinkware, accessories) and digital assets (prints, templates, artwork).

Who we work with:

  • Retailers & boutique stores

  • Event planners & corporate gifting

  • Designers & creators needing bulk prints

  • Resellers (where licensing allows)

What to include in your enquiry:

  • Business name & location

  • Products you're interested in

  • Estimated quantities

  • Timeline

  • Any branding or customization needs

How to enquire:

Email imageandvogue@gmail.com with subject line: "Wholesale Enquiry"
Or call +64 210 219 5095

We'll respond within 2–3 business days with pricing, minimum order details, and next steps.

Wholesale terms, minimum order quantities, and pricing vary by product and supplier. Custom quotes provided on request.

Payment Methods

We accept the following secure payment methods at checkout:

  • Credit & debit cards (Visa, Mastercard, and others supported by Wix Payments)

  • PayPal

  • Offline payments — available for select orders; please contact us before placing an offline payment order

All transactions are encrypted and processed through trusted payment gateways. You will receive an email receipt for every completed order.

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